1. Introduction
Blipp, Inc. ("Blipp," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at tryblipp.com, use our property documentation platform at app.tryblipp.com, or interact with our mobile applications and related services (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information you provide
We collect information you provide directly to us, including:
- Contact details such as your name, email address, company, and message when you use the contact form on this website or otherwise correspond with us
- Account information such as your name, email address, phone number, mailing address, and password when you create an account on our platform
- Property information including property addresses, floor plans, photographs, videos, and augmented reality scans captured through our digital vault technology
- Insurance and claims data such as policy numbers, carrier information, and claim details when you connect your insurance accounts
- Payment information necessary to process transactions through our payment rails
- Communications including messages, feedback, and support requests you send to us or through our platform
2.2 Information collected automatically
When you use our Services, we automatically collect certain information, including:
- Device information such as your device type, operating system, unique device identifiers, and mobile network information
- Usage data including pages visited, features used, time spent on the platform, and interaction patterns
- Location data when you use our AR scanning features, with your consent, to accurately document property layouts
- Log data including IP addresses, browser type, access times, and referring URLs
- Cookies and similar technologies used to maintain sessions, remember preferences, protect our forms from automated abuse, and analyze usage patterns
2.3 Information from third parties
We may receive information about you from third parties, including insurance carriers, property management platforms, restoration firms, and business partners who integrate with our Services through our API.
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries submitted through our website contact form
- Provide, maintain, and improve our property documentation Services, including our digital vault, AI analysis, and AR scanning features
- Process property scans and generate baseline documentation using our AI and augmented reality technology
- Facilitate damage assessment by comparing before-and-after property scans and generating data packs for insurance carriers and other stakeholders
- Process payments through our payment rails to restoration firms upon completion of work
- Send you service notifications, updates, and administrative messages
- Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Blipp and others
- Analyze usage patterns to improve our platform and develop new features
- Comply with legal obligations and respond to lawful requests
4. How We Share Your Information
We may share your information in the following circumstances:
- Insurance carriers: we share property documentation, damage assessments, and data packs with your insurance carrier to facilitate claims processing when damage occurs
- Restoration firms: we share relevant property and damage information with assigned restoration professionals to facilitate repairs
- Platform partners: we share information with B2B2C partners through whose platforms you access our Services, in accordance with our agreements with those partners
- Service providers: we share information with third-party vendors who perform services on our behalf. For this website, that includes Cloudflare, Inc. (hosting, content delivery, and bot protection via Cloudflare Turnstile) and Resend (delivery of contact form submissions to our inbox)
- Legal compliance: we may disclose information when required by law, regulation, legal process, or governmental request
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
We do not sell your personal information to third parties for their marketing purposes.
5. Cookies and Similar Technologies
This website keeps its use of cookies and similar technologies to a minimum. We use Cloudflare Turnstile to protect our contact form from automated abuse, which may set cookies or use similar techniques strictly for that purpose. Fonts on this website are served by Google Fonts, which means your browser requests font files from Google's servers and discloses your IP address to Google in the process. Our platform at app.tryblipp.com uses cookies to maintain authenticated sessions.
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, access controls, regular security assessments, and secure data storage practices. Property documentation stored in your digital vault is encrypted and accessible only to authorized parties. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services. Contact form enquiries are retained for as long as needed to handle your enquiry and maintain a record of our correspondence. Property documentation in your digital vault is retained for the duration of your account and any applicable policy periods. We may also retain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access: request a copy of the personal information we hold about you
- Correction: request that we correct inaccurate or incomplete personal information
- Deletion: request that we delete your personal information, subject to certain legal exceptions
- Portability: request a copy of your data in a structured, machine-readable format
- Opt-out: opt out of marketing communications at any time by clicking the unsubscribe link in our emails
- Withdraw consent: where processing is based on consent, you may withdraw consent at any time
To exercise any of these rights, please contact us at hello@tryblipp.com.
9. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information, including the right to know what personal information is collected, used, shared, or sold; the right to delete personal information held by us; the right to opt out of the sale of personal information; and the right to non-discrimination for exercising your CCPA rights. To exercise these rights, please contact us using the information provided below.
10. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at hello@tryblipp.com.